T & C ‘ S

Hiring and Payment Process:

When making a booking direct message our Frocked Instagram to reserve a date, unless you have been to our showroom and reserved that date in person. Once we have received this booking (either via message or in person) we will get back to you within 24 hours for details of payment. Please note your booking will not be confirmed until payment has been received, there will be no ‘holds.’

Payment options are available including bank transfer, EFT or cash.

Try on appointments will be available Monday, Tuesday, Friday and Weekends. We will always try to accomodate so if you require another day, just let us know.

We understand living rural usually means travelling long distances for events, and with that we have implemented a five day hire rule. If you require a longer hire period please let us know upon reservation.

Garment Care:

Please get in contact with us if something happens to your garment during the hire period, and we ask that you do not attempt to remove any stains or wash the garment. We understand that ‘things’ happen, in the unlikely event that the dress is damaged beyond repair then we will have to pass on the replacement cost which is the RRP of the dress.

Cancellations:

Once your payment has been received, your booking will be final. However, we will endeavour to re-book your hired dress by contacting anyone on our waitlist and advertising it on our social media platforms providing you allow for 7 days notice.

Postage:

We offer postage at an additional cost of $15 which includes a return bag and tracking number. We also offer a local collection service for all our local gals.

We will not be liable for any delays through Australia Post.